Before you book
- How do I make a booking on your website?
First fill the contact form and make the service request. Then a rep will reply with a service offer or services recommendation . Let us now if you like to proceed!!! If you proceed …we will send you the secured service confirmation form , once this is filled and complete we will send you the vouchers for the services …Note no extra cost for flight delays if on the same date. The airport representative will be at the airport exit gate with a company board with your name on it to show you the way to you vehicle and driver.
- What information do I need in order to book?
In order to confirm full payment or deposit is required in order to guarantee the service availability of one transportation service or various transfers you most filled the ground transportation service form (private or shared shuttle)found on the main menu page and then click Book Now and fill the form. If you just want a quote then click on Provide a Quote and Filled the form. For more info or direct info by phone click on free assistance and fill the contact form.
- I cannot find a route I want to book. What to do?
Just Let us Know and we will provide you free phone assistance!!!
Contact us …
- How do I pay for my transfer?
We work directly with safe on line credit card safe links or direct bank transfers so there are no third parties your transaction is 100% safe we tale all mayor credit cards.
- Can I book a transfer with more than one stop?
Yes one of our main features on our private shuttle transportation services is our great flexibility and tailored services…
Before you travel
- What luggage entitlement will I have?
With the private shuttle transportation there is not really a limit as far it fits in the vehicle selected.
- Where will I meet the driver when I arrive?
We are a Costa Rica transportation Network of experienced professionals with more than 19 years of experience that are looking to leave a legacy of unforgettable vacation holiday experiences in our beautiful country.Our driver will constantly be monitoring your flight on flight stats (http://www.flightstats.com) real time …so we know exactly when you landed and we will meet you at the airport exit gate with a board with your name on it so you wont be hassle by the local gypsy cab drivers.
- What happens if I can’t locate my driver?
We are located only 15 minute away from SJO airport and 25 Minutes away from the LIR airport we also have a airport representative every day all day and we have a 24/7 Phone contact just contact us and let us know so we can assist you in real time meaning immediately.
- My group size has changed, can I choose another vehicle?
Regarding the last minute changes …We try our best to be most flexible Costa Rican transportation company in the local market.
We recommend to review your last numbers at least 24 hours before your arrival but if for a good reason this changes and we have vehicles available we will make the unit changes .
We remind you that we have a 24/7 costumer service where you can contact a rep for this changes.
We offer you vehicles for 1 passenger ,Couples,family groups to large travel groups … they range from Sedans, SUV”s, Minivans, Mini Buses up to 50 passenger Buses.
- How long will the transfer take?
Transportation in Costa Rica a little difficult is never a exact science since there are so many factors that have to be taken in consideration.
Private shuttle transfers are more direct transfer service and stops depend entirely on the costumers request.
When we reply to your shuttle ground transportation request we will let you know the ETT (estimated time of travel) or ETA (estimated time of Arrival) to your final destination.
Shared Shuttle transfers are less direct transportation services since there are more pick ups and drop offs location along the way bus still the service reply will give you a ETA to your final destination.
We will reply your transport service request with the best route to get you to your destination !!!
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- Travel tips